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    • Shipping & Returns

    At GOODFORTUNE CROSS-BORDER TECH CO., LIMITED, we are committed to providing a seamless shopping experience with fast and reliable shipping services. Our shipping policy is designed to ensure that your orders are delivered safely and promptly.

    Shipping Destinations

    We offer worldwide shipping to various countries and regions. If you are unsure whether we deliver to your location, please contact our customer service team for confirmation.

    Processing Time

    • Orders are typically processed within 1-3 business days after payment confirmation.

    • Custom or personalized orders may require additional processing time, depending on the complexity of the design.

    • Orders placed on weekends or public holidays will be processed on the next business day.

    Shipping Methods & Delivery Time

    We offer multiple shipping options to accommodate different needs:

    • Standard Shipping: Estimated delivery time is 7-15 business days.

    • Express Shipping: Estimated delivery time is 3-7 business days.

    • Expedited Shipping: Estimated delivery time is 2-5 business days (available for select locations).

    Please note that delivery times may vary due to customs clearance, weather conditions, or other unforeseen circumstances.

    Shipping Costs

    • Shipping fees vary based on the destination, shipping method, and order value.

    • Free standard shipping may be available for orders exceeding a specified amount.

    • Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

    Returns & Exchanges

    We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible return and exchange policy.

    Return & Exchange Conditions

    • Items must be returned within 30 days of delivery.

    • Products must be unused, unworn, and in their original packaging with all tags attached.

    • Personalized or custom-made items are non-refundable, unless there is a manufacturing defect.

    • Clearance or final sale items cannot be returned or exchanged.

    Return Process

    1. Contact our customer support team at [email protected] with your order number and reason for return.

    2. Our team will provide you with a return authorization and shipping instructions.

    3. Pack the item securely and ship it back using a trackable shipping service.

    4. Once we receive and inspect the item, we will process your refund or exchange.

    Refund Policy

    • Refunds will be issued to the original payment method within 5-10 business days after the return is approved.

    • Shipping fees are non-refundable, unless the return is due to a defect or an error on our part.

    • If the return is due to customer preference (e.g., change of mind), the return shipping cost will be the customer's responsibility.

    Damaged or Incorrect Items

    If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you.

    Contact Us

    If you have any questions about our Shipping & Returns policy, feel free to reach out to our support team at [email protected] or visit our FAQ section for more details. We are always here to assist you!